Customer Care
Information about order processing, delivery, tracking and receiving your Ana’s Estate olive oil.
Orders are prepared carefully to protect the bottles during transportation. Once your order has been processed, you will receive a confirmation at the email address provided during checkout.
Add your usual order-processing timeframe here, such as “Orders are generally processed within 1–3 business days.”
Delivery times begin after an order has been processed and may vary depending on the destination, carrier availability, weather and seasonal shipping volumes.
Business days do not include weekends or statutory holidays.
Available shipping methods and applicable charges are calculated in real time during checkout on our website before payment is completed.
Shipping costs may vary according to the destination, package size, package weight and selected service.
When tracking is available, the tracking number will be sent by email after the carrier has accepted the shipment.
Tracking information may require several hours to update after the shipping confirmation is issued.
Please review the recipient name, street address, apartment or unit number, city, province, postal code and contact information before completing checkout.
Contact us as soon as possible if an address correction is required. Once a shipment has been transferred to the carrier, changes may not be possible.
Please inspect your order when it arrives. If the package or product has been damaged during transportation, contact us promptly and retain the original packaging.
Include your order number and clear photographs of the outer package, shipping label and damaged product so the issue can be reviewed.
For questions about an order, delivery or damaged package, contact us and include your order number.
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